We truly appreciate you taking the time to provide us with your thoughts, and we’re sorry to hear that your order experience did not meet your expectations. Please know that we stand behind our products 100% because we know they are designed to help

<div data-block="true" data-editor="e3gdt" data-offset-key="26rmq-0-0" id="isPasted"><div data-offset-key="26rmq-0-0"><span data-offset-key="26rmq-0-0"><span data-text="true">We truly appreciate you taking the time to provide us with your thoughts, and we&#x2019;re sorry to hear that your order experience did not meet your expectations. </span></span><span data-offset-key="6ksba-0-0"><span data-text="true">Please know that we stand behind our products 100% because we know they are designed to help you achieve the results you&apos;re looking for. This is why we offer a 90 day money-back guarantee if you don&#x2019;t see the results after using our products. Your satisfaction is our top priority, and we want you to feel confident in every purchase you make with us. The guarantee begins on the day your order is marked as delivered.</span></span></div></div>

Satisfaction Guarantee

The amount will be credited back to your original payment method. Please note that it may take up to 7 days for the refund to appear in your account due to varying processing times of financial institutions. Please contact us if you do not have recei

<div data-block="true" data-editor="2hfnn" data-offset-key="emtdd-0-0" id="isPasted"><div data-offset-key="emtdd-0-0"><span data-offset-key="emtdd-0-0"><span data-text="true">The amount will be credited back to your original payment method. Please note that it may take up to 7 days for the refund to appear in your account due to varying processing times of financial institutions. Please contact us if you do not have received your money after this time.</span></span></div></div><div data-block="true" data-editor="2hfnn" data-offset-key="3mpbo-0-0"><br></div>

When will I receive my refund?

Go to Store

SPARTAN

Returns & Refunds

Ingredients

I'm not seeing results after using the shampoo

I am bald. Will the shampoo still work?

I do not have much hair left. Will the shampoo still work?

I experience shedding/hair loss after using your shampoo

I received a smaller bottle

Does the shampoo work if I have Alopecia?

Can I use the shampoo after a hair transplant?

Do your Root Activator products block DHT?

What is the difference between the Root Activator Shampoo and Root Activator Soap Bar?

Does the shampoo work without the Conditioner?

Root Activator Shampoo

The Instant Hair Dye Shampoo does not work

How to use the Instant Hair Dye Shampoo?

Instant Hair Dye Shampoo

I see no results with the soap bar

Skin problems after use

Does it work on every hair color?

How to use the Gray Hair Reverse Bar?

Does it work for hair loss?

Is it possible to stay half gray?

Gray Hair Reverse Bar

How to combine all root activator products

Root Activator Series

Are your products suitable to use with other products?

How long do your products last?

Do your products have side effects?

Concern about ingredients

How do I combine the Gray Hair Reverse Bar and the Root Activator Shampoo?

Your products are produced in China

When will I see results with your products?

What will happen when I stop using your products?

What if a product doesn't work?

General Product Questions

Products

How do I apply promo/discount codes?

Do you offer subscriptions?

Payments & Discounts

Can I cancel my order once it was shipped?

Order Management

What are your shipping times?

Are there additional fees for deliveries to Canada?

Are the import taxes for international orders?

Lost or damaged packages

My package was marked as delivered but I did not receive it

My package was returned to sender

Shipping & Delivery

Can I call you?

Where are you based?

How can I unsubscribe from the newsletter?

Do you offer samples?

Do you offer wholesale?

FAQs