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FAQs

Ingredients

I'm not seeing results after using the shampoo

I am bald. Will the shampoo still work?

I do not have much hair left. Will the shampoo still work?

I experience shedding/hair loss after using your shampoo

I received a smaller bottle

Does the shampoo work if I have Alopecia?

Can I use the shampoo after a hair transplant?

Do your Root Activator products block DHT?

What is the difference between the Root Activator Shampoo and Root Activator Soap Bar?

Does the shampoo work without the Conditioner?

Root Activator Shampoo

The Instant Hair Dye Shampoo does not work

How to use the Instant Hair Dye Shampoo?

Instant Hair Dye Shampoo

I see no results with the soap bar

Skin problems after use

Does it work on every hair color?

How to use the Gray Hair Reverse Bar?

Does it work for hair loss?

Is it possible to stay half gray?

Gray Hair Reverse Bar

How to combine all root activator products

Root Activator Series

Are your products suitable to use with other products?

How long do your products last?

Do your products have side effects?

Concern about ingredients

How do I combine the Gray Hair Reverse Bar and the Root Activator Shampoo?

Your products are produced in China

When will I see results with your products?

What will happen when I stop using your products?

What if a product doesn't work?

General Product Questions

Products

How do I apply promo/discount codes?

Do you offer subscriptions?

Payments & Discounts

Can I cancel my order once it was shipped?

Order Management

What are your shipping times?

Are there additional fees for deliveries to Canada?

Are the import taxes for international orders?

Lost or damaged packages

My package was marked as delivered but I did not receive it

My package was returned to sender

Shipping & Delivery

Satisfaction Guarantee

When will I receive my refund?

Returns & Refunds

Can I call you?

Where are you based?

Do you offer samples?

Do you offer wholesale?

How can I unsubscribe from the newsletter?Updated 5 months ago